Utilities
Backtest Your AI Agents Before They Touch the Grid
Turn your production data into staging environments for AI agents handling outage reports, billing inquiries, and service requests. Built for utility providers that can't afford a customer-impacting failure.
Service bot
Report a power outage at my address
TEST BEFORE PRODUCTION
INTEGRATIONS
Test against the systems you use.
Connect customer information, metering, and field-service systems to test billing, outage, and service workflows.
Oracle Utilities
Customer & billing
SAP
ERP & operations
Itron
Metering
Esri
Geospatial
Salesforce
CRM
ServiceNow
Service operations
OUTCOME
Months Of Production Behavior In Hours.
Chronicle uses your production data to map how your service flows actually run, capturing outage reports, billing disputes, meter issues, and the edge cases your team faces every day.
It then turns those patterns into tests and replays them to determine whether your AI agents are ready to handle real customer service traffic at scale.
30x
Production-derived scenario coverage
12x
More failure modes caught pre-launch
100x
Reduction in time workflow mapping
80%
Reduction in critical failures
HOW IT WORKS
Prove Your AI Agents Can Handle Production.
01 / CAPTURE
Backfill And Capture Live Production Data
Chronicle connects to your production stack including CIS, outage management, billing systems, and field service tools, with support for 100+ integrations.
02 / DISCOVER
Discover Workflow And Test Scenarios
Reconstruct workflows from existing data streams to map how outage reports, billing disputes, and service requests are actually handled across teams.
03 / BACKTEST
Backtest Agents In Staging
Run agents against replicated production environments. Test through historical, edge, and adjacent scenarios to catch failures before they reach a customer.
04 / RECOVER
Agent Monitoring And Recovery
Monitor your agent in real time, capture scenarios where it fails, and turn live production errors into reproducible test cases.
AI Fails When Conditions Change. Make Sure Yours Is Ready.
Connect your tools, capture real conversations, and start replaying events for training and evaluation, all from your dashboard.