Telecom
Backtest Your AI Agents Against Every Customer Edge Case
Turn your production data into staging environments for AI agents handling billing disputes, plan changes, and outage support. Built for carriers running millions of conversations a day.
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Why is my data slow today?
TEST BEFORE PRODUCTION
INTEGRATIONS
Test against the systems you use.
Connect subscriber, billing, and support systems to test plan changes, service requests, and escalations.
Amdocs
Billing & BSS
Netcracker
OSS & BSS
Salesforce
CRM
ServiceNow
Service operations
Twilio
Communications
Zendesk
Customer support
OUTCOME
Months Of Production Behavior In Hours.
Chronicle uses your production data to map how your support flows actually run, capturing plan changes, billing disputes, outage escalations and the long tail of customer requests.
It then turns those patterns into tests and replays them to determine whether your AI agents are ready to handle real subscriber traffic.
30x
Production-derived scenario coverage
12x
More failure modes caught pre-launch
100x
Reduction in time workflow mapping
80%
Reduction in critical failures
HOW IT WORKS
Prove Your AI Agents Can Handle Production.
01 / CAPTURE
Backfill And Capture Live Production Data
Chronicle connects to your production stack including CRM, billing systems, network monitoring, and support tools, with support for 100+ integrations.
02 / DISCOVER
Discover Workflow And Test Scenarios
Reconstruct workflows from existing data streams to map how plan changes, disputes, and outage tickets are actually handled across teams.
03 / BACKTEST
Backtest Agents In Staging
Run agents against replicated production environments. Test through historical, edge, and adjacent scenarios to catch failures before they reach a subscriber.
04 / RECOVER
Agent Monitoring And Recovery
Monitor your agent in real time, capture scenarios where it fails, and turn live production errors into reproducible test cases.
AI Fails When Conditions Change. Make Sure Yours Is Ready.
Connect your tools, capture real conversations, and start replaying events for training and evaluation, all from your dashboard.