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Backtest Your AI Agents Against Every Customer Edge Case

Turn your production data into staging environments for AI agents handling billing disputes, plan changes, and outage support. Built for carriers running millions of conversations a day.

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TRUSTED BY

OUTCOME

Months Of Production Behavior In Hours.

Chronicle uses your production data to map how your support flows actually run, capturing plan changes, billing disputes, outage escalations and the long tail of customer requests.

30x

Production-derived scenario coverage

12x

More failure modes caught pre-launch

100x

Reduction in time workflow mapping

80%

Reduction in critical failures

Then react
wait for churn
wait for complaint
deploy agent

Smooth / successful outcomes
Fix before users are impacted
Catch failures early
Pre-deploy agent

HOW IT WORKS

Prove Your AI Agents Can Handle Production.

Refund flow· 5

Streams(7)14:00

00:3001:0001:3002:00

Intercom /7

Stripe /5

Shopify /6

Slack /5

Zendesk /3

HubSpot /4

Salesforce /3

Backfill And Capture Live Production Data

Chronicle connects to your production stack including CRM, billing systems, network monitoring, and support tools, with support for 100+ integrations.

Discover Workflow And Test Scenarios

Reconstruct workflows from existing data streams to map how plan changes, disputes, and outage tickets are actually handled across teams.

Scenario Discovery58 live

Pathauth.verifyfetch.profileprocess.refundnotify.useraudit.log

Status·AllSource·AllSort·Last seen58 scenarios

Captured12from real traces

tr_a82crefund.standard234· 4m

tr_b73xrefund.late_request89· 12m

tr_c91krefund.partial156· 1h

Adjacent34variations

tr_d44erefund.with_promo45· 2h

tr_d51frefund.duplicate_charge23· 3h

Emerging8new patterns

tr_e22nrefund.subscription_paused12· 4h

tr_e28prefund.bnpl_partial7· 5h

Edge4unusual

tr_f88rrefund.race_condition3· 6h

tr_f93srefund.fraud_flagged2· 8h

Backtest Arena· run_a82c347.0% · ETA 4m

Candidates3 agents · 2 running

v4.0baseline

92.1%—

v4.1challenger

89.4%-2.7pp

v4.2latest

94.6%+2.5pp

Scenarios59/84 passing · 3 buckets

Historical26/32

captured patterns

Edge13/24

stress cases

Adjacent20/28

variations

Verdictv4.2 leading

pass89.4%regress11.2%flagged23

Backtest Agents In Staging

Run agents against replicated production environments. Test through historical, edge, and adjacent scenarios to catch failures before they reach a subscriber.

Agent Monitoring And Recovery

Monitor your agent in real time, capture scenarios where it fails, and turn live production errors into reproducible test cases.

Agent Monitoring· agent v4.223 live

Status·AllSeverity·AllSort·Recent23 alerts

Health3prod · live

pass.rate

98.2%-0.4pp1m

calls.per.hour1,842now

error.rate0.8%+0.2pp4m

Incidents3captured today

tr_b73xrefund.race_conditionHIGH6m

tr_d44epayment.timeoutMED18m

tr_e22nauth.session_lostLOW43m

Recovery Pipeline4↻ continuous · autonomous

Detect12 incidentstoday

Reproduce3 test casessaved

Patchv4.2-fix1in progress

Verifyawaiting deployqueued

CUSTOMER TESTIMONIALS

Trusted By Telecom Teams Scaling Thousands Of AI Agents.

Try For Free

Chronicle Labs gives us the ability to test new agents in a time machine, so our customers never interact with a bad agentic experience

Bayan

Remedy Meds, Director of Engineering

AI Fails When Conditions Change. Make Sure Yours Is Ready.

Connect your tools, capture real conversations, and start replaying events for training and evaluation, all from your dashboard.

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Ship and scale AI agents that are proven before production.

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