PRIVACY POLICY
CHRONICLE-LABS.COM · GDPR · CCPA
01 — INTRODUCTION AND ORGANIZATIONAL INFO
We, at Chronicle AI Labs, Inc., are dedicated to serving our customers and contacts to the best of our abilities. Part of our commitment involves the responsible management of personal information collected through our website chronicle-labs.com, and any related interactions. Our primary goals in processing this information include:
Enhancing the user experience on our platform by understanding customer needs and preferences.
Providing timely support and responding to inquiries or service requests.
Improving our products and services to meet the evolving demands of our users.
Conducting necessary business operations, such as billing and account management.
It is our policy to process personal information with the utmost respect for privacy and security. We adhere to all relevant regulations and guidelines to ensure that the data we handle is protected against unauthorized access, disclosure, alteration, and destruction. Our practices are designed to safeguard the confidentiality and integrity of your personal information, while enabling us to deliver the services you trust us with.
We do not have a designated Data Protection Officer (DPO) but remain fully committed to addressing your privacy concerns. Should you have any questions or require further information about how we manage personal information, please feel free to contact us at security@chronicle-labs.com or +1 732 215 5454.
Your privacy is our priority. We are committed to processing your personal information transparently and with your safety in mind. This commitment extends to our collaboration with third-party services that may process personal information on our behalf, such as in the case of sending invoices. Rest assured, all activities are conducted in strict compliance with applicable privacy laws.
02 — SCOPE AND APPLICATION
Our privacy policy is designed to protect the personal information of all our stakeholders, including website visitors, registered users, and customers. Whether you are just browsing our website chronicle-labs.com, using our services as a registered user, or engaging with us as a valued customer, we ensure that your personal data is processed with the highest standards of privacy and security. This policy outlines our practices and your rights related to personal information.
03 — DATA COLLECTION AND PROCESSING
Our commitment to transparency and data protection extends to how we collect and use your personal information. We gather personal data through various interactions, including but not limited to, when you utilize our services or products such as our cloud-based AI agent eval platform, or directly provide information to us.
INFORMATION WE MAY PROCESS
First and last name
Payment information (e.g., credit card number, bank details)
Browsing history
IP-based approximate location
Device ID
HOW WE USE IT
Authentication and security
Analytics and performance tracking
Customizing and adapting user experience
Processing transactions
Marketing and advertising
Customer support
Displaying videos
Compliance with legal obligations
We only process information that is essential for delivering our services, complying with legal obligations, or enhancing your user experience. Your data is used solely for the purposes for which it was collected and in ways that you have authorized.
04 — DATA STORAGE AND PROTECTION
Data storage. Personal information is stored in secure servers located in the United States. For services that require international data transfer, we ensure that such transfers comply with all applicable laws and maintain data protection standards equivalent to those in our primary location.
Data hosting partners. We partner with reputable data hosting providers committed to using state-of-the-art security measures. These partners are selected based on their adherence to stringent data protection standards.
Encryption. To protect data during transfer and at rest, we employ robust encryption technologies.
Access control. Access to personal information is strictly limited to authorized personnel who have a legitimate business need to access the data. We enforce strict access controls and regularly review permissions.
Security audits and monitoring. Regular security audits are conducted to identify and remediate potential vulnerabilities. We also monitor our systems for unusual activities to prevent unauthorized access.
05 — DATA SHARING AND DISCLOSURE
We may share your information with third-party service providers who perform services on our behalf. Such trusted parties may have access to personally identifiable information on a need-to-know basis and are contractually obliged to keep your information confidential. They are prohibited from using your personal information for any purpose other than to provide these services to Chronicle AI Labs, Inc.
Stripe
Stripe · stripe.com/privacy
Authentication and security; analytics and performance tracking; customizing user experience; processing transactions; marketing and advertising; customer support; displaying videos; compliance with legal obligations.
First and last name; payment information (e.g., credit card number, bank details); browsing history; IP-based approximate location; device ID.
Google Ads
Google Ireland Limited · business.safety.google/privacy
Customizing and adapting user experience; analytics and performance tracking; marketing and advertising.
Email address and/or phone number; device ID; IP address; browser fingerprint; real-time location (e.g., GPS); IP-based approximate location; interaction logs (e.g., clicks, time spent on pages); payment method and history.
Google AdSense
Google Ireland Limited · business.safety.google/privacy
Marketing and advertising.
IP address; IP-based approximate location; interaction logs (e.g., clicks, time spent on pages).
Meta
Meta Platforms Ireland Ltd. · facebook.com/privacy/explanation
Customizing and adapting user experience; analytics and performance tracking; marketing and advertising.
First and last name; date of birth; email address and/or phone number; address and city; payment information; device ID; IP address; browser information and language; operating system and version; browser fingerprint; real-time location (e.g., GPS); IP-based approximate location; interaction logs; browsing history.
LinkedIn Ads
LinkedIn Ireland Unlimited Company · linkedin.com/legal/privacy-policy
Marketing and advertising.
Device ID; IP address; operating system and version; browser information and language.
Data processing agreements. When we share your data with third-party service providers, we do so under Data Processing Agreements (DPAs) that ensure your information is managed in accordance with GDPR and other relevant data protection laws. These agreements mandate adequate technical and organizational measures to ensure the security of your data.
Transparency and control. You will always be informed about any significant changes to our sharing practices, and where applicable, you will have the option to consent to such changes. For any queries, reach out to us at security@chronicle-labs.com or +1 732 215 5454.
06 — USER RIGHTS AND CHOICES
We recognize and respect your rights regarding your personal information, in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
Right of access — Art. 15 GDPR
Request access to the personal information we hold about you and information about how we process it.
Right to rectification — Art. 16 GDPR
Request correction or completion of personal information that is incorrect or incomplete.
Right to erasure — Art. 17 GDPR
Request deletion of your personal information when it is no longer necessary for the purposes for which it was collected.
Right to restriction — Art. 18 GDPR
Request that we restrict the processing of your personal information under certain conditions.
Right to data portability — Art. 20 GDPR
Receive your personal information in a structured, commonly used, machine-readable format and transmit it to another controller.
Right to object — Art. 21 GDPR
Object to the processing of your personal information under certain conditions, including processing for direct marketing.
Right to withdraw consent — Art. 7(3) GDPR
Withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
Right to lodge a complaint — Art. 77 GDPR
Lodge a complaint with a supervisory authority if you believe our processing violates applicable data protection laws.
To exercise any of these rights, contact us at security@chronicle-labs.com or +1 732 215 5454. We will respond within the timeframes stipulated by applicable law. In some cases, we may need to verify your identity to ensure the security of your personal information.
07 — COOKIES AND TRACKING TECHNOLOGIES
Cookies are small data files placed on your device that let us remember your preferences and collect information about your website usage. Tracking technologies, such as web beacons and pixel tags, help us understand how you interact with our site and which pages you visit.
Essential cookies. Necessary for the website’s functionality, such as authentication and security. They do not require consent.
Performance and analytics cookies. These collect information about how visitors use our website, which pages are visited most frequently, and whether error messages are received.
Functional cookies. Enable enhanced functionality and personalization, like remembering your preferences.
Advertising and targeting cookies. Used to deliver advertisements more relevant to you, limit how often you see an advertisement, and measure campaign effectiveness.
Your choices and consent. Upon your first visit, our website presents a cookie consent banner where you can accept all cookies, reject non-essential cookies, or customize which categories of cookies you wish to allow.
08 — INTERNATIONAL DATA TRANSFERS
We may transfer your personal information to locations outside of your country of residence, including to countries that may have different data protection laws than those in your jurisdiction. Any such transfers are conducted with the utmost care and in compliance with applicable data protection regulations, including the General Data Protection Regulation (GDPR).
09 — COMPLIANCE WITH UNITED STATES PRIVACY LAWS
To appeal a decision we may make regarding your request, contact us within 60 days of receiving our response by submitting your request through the link on our website, by email at security@chronicle-labs.com, or by phone at +1 732 215 5454. In your appeal, include your original request, the date of our response, and a brief explanation of why you believe our decision was incorrect. For residents of the United States, the following provisions apply.
Right to Know. Request that we disclose the categories and specific pieces of personal information collected, the sources, the purposes for use, the categories of third parties with whom it is shared, and the categories of information sold or disclosed.
Right to Delete. Request that we delete personal information we have collected about you.
Right to Correct. Ask us to correct inaccurate information that we have about you.
Right to Limit. Request that we only use your sensitive personal information for limited purposes, such as providing the services you requested.
Right to Opt-Out. Chronicle AI Labs, Inc. does not sell or share personal information. If your data is sold or shared, you can opt out by submitting your request through the link on our website.
Right to Non-Discrimination. You have the right to be protected from discrimination for exercising your rights.
Sensitive and biometric data. We only process sensitive personal data with your prior consent and only for specific purposes clearly disclosed at the time of collection. You may withdraw your consent at any time by email to security@chronicle-labs.com.
PRIVACY QUESTIONS
Reach our security team at security@chronicle-labs.com. We respond to every privacy request within the timeframes required by applicable law.
